3D Global is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, or otherwise interact with us in connection with our services.

We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable Cyprus data protection legislation, and our wider legal and regulatory obligations as regulated financial services and insurance distribution businesses.

Who we are

Depending on the nature of your enquiry, relationship or the services being considered or provided, personal data may be processed by one or both of the following entities:

3D Global Financial Services Ltd
2nd Floor Apollon Building, 74 Ayios Athanasios Avenue, 4102 Ayios Athanasios, Limassol, Cyprus
Email: info@3dglobal.com

Telephone: +357 25828292

3D Global Insurance Advisors, Agents & Sub-Agents Ltd
2nd Floor Apollon Building, 74 Ayios Athanasios Avenue, 4102 Ayios Athanasios, Limassol, Cyprus
Email: info@3dglobal.com

Telephone: +357 25828292

Each entity may act as a data controller in relation to its own regulated activities. Where group support functions are used, personal data may also be accessed internally on a need-to-know basis for administration, compliance, risk management, IT support, record-keeping and client servicing purposes.

If you are unsure which entity is responsible for your personal data in a particular case, please contact us and we will clarify this for you.

What personal data we may collect

We may collect and process personal data such as:

• your name
• email address
• telephone number
• company name or job title, where relevant
• information you provide when contacting us
• correspondence and communications sent to us
• technical information such as IP address, browser type, device information and website usage data
• cookie and similar technology data

If a website enquiry develops into a client or prospective client relationship, we may collect further information in accordance with our client onboarding, regulatory, anti-money laundering, suitability, insurance and record-keeping obligations.

How we collect personal data

We may collect personal data:

• directly from you when you complete a form, contact us, request information, or otherwise correspond with us
• automatically when you use our website, including through cookies and similar technologies
• in limited cases, from third parties where necessary for security, analytics, regulatory compliance, fraud prevention or service delivery purposes

How we use your personal data

We may use personal data to:

• respond to enquiries and requests
• communicate with you about our services
• manage and administer our website
• maintain website security and prevent misuse, fraud or unauthorised access
• analyse website traffic and improve website functionality and user experience
• take steps at your request before a potential client relationship
• comply with legal, regulatory, compliance and record-keeping obligations
• administer and support investment, financial planning, retirement, insurance or related services where relevant

Lawful bases for processing

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following:

Contract or pre-contract steps
Where processing is necessary to respond to your request, provide information about services, or take steps before entering into a business relationship.

Legal or regulatory obligation
Where processing is necessary to comply with applicable laws, regulations, anti-money laundering obligations, CySEC requirements, insurance distribution requirements, tax, accounting, complaint-handling or record-keeping duties.

Legitimate interests
Where processing is necessary for our legitimate interests, including operating and securing our website, responding to enquiries, improving our services, maintaining records, protecting our business, and managing risk, provided those interests are not overridden by your rights and freedoms.

Consent
Where consent is required, such as for certain non-essential cookies or certain marketing communications. Where we rely on consent, you may withdraw it at any time.

We do not rely on consent where another more appropriate lawful basis applies.

Cookies and similar technologies

Our website uses cookies and similar technologies to support essential website functions, remember user preferences, analyse website traffic, and manage certain third-party services.

Where required, non-essential cookies are used only in line with your consent preferences. Our website uses a consent management tool to allow users to manage cookie choices, including preferences for essential, statistics and marketing cookies where applicable.

You can review and update your cookie preferences at any time using the cookie settings tool available on our website.

Further information about the cookies currently used on our website, including their purpose and duration, is available through our cookie settings and cookie information displayed on the website.

Sharing your personal data

We may share personal data, where necessary, with:

• authorised employees and representatives within the 3D Global group on a need-to-know basis
• website, hosting, IT, security and support providers
• analytics, anti-spam and website functionality providers, where used
• professional advisers, auditors and compliance advisers
• custodians, product providers, insurers, intermediaries and service providers, where relevant to a client relationship or requested service
• regulators, supervisory authorities, law enforcement agencies, courts or other competent authorities where required by law or regulation

Where third parties process personal data on our behalf, we require them to do so only on our instructions and subject to appropriate confidentiality, security and data protection obligations.

International transfers

Where personal data is accessed, stored or processed outside the European Economic Area, this will only take place where appropriate safeguards are in place in accordance with GDPR. These may include adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, subject to any legal, regulatory, compliance, complaint-handling, anti-money laundering, tax, accounting or record-keeping obligations requiring longer retention.

Where website enquiry data leads to a client or prospective client relationship, the information may also be retained in accordance with our wider regulatory record-keeping framework.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include appropriate access controls, secure systems, restricted permissions, encryption and other safeguards proportionate to the nature of the data and the risks involved.

Your rights

Subject to applicable law and any lawful restrictions, you may have rights including the right to:

• request access to your personal data
• request correction of inaccurate or incomplete personal data
• request erasure of your personal data
• request restriction of processing
• object to processing in certain circumstances
• request portability of your personal data where applicable
• withdraw consent at any time where processing is based on consent

These rights are not absolute. In some cases, we may be entitled or required to refuse or limit a request, including where processing is necessary to comply with legal or regulatory obligations.

To exercise your rights, please contact us using the details above.

Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can review the matter.

You also have the right to lodge a complaint with the Cyprus supervisory authority responsible for data protection matters.

Third-party websites

Our website may contain links to third-party websites. If you follow a link to an external site, please note that it will have its own privacy notice and practices. We are not responsible for the privacy practices or content of third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational or website changes. Any updated version will be published on this page together with the revised effective date.

Effective date: 13 March 2026
Last reviewed: 13 March 2026